Please take time to read the terms and conditions. Confirming a safari with Gorilla Walking Safaris Ltd assumes that you have read, fully understand and accept the terms and conditions.
Should You have any questions, please do not hesitate to Contact Us
Gorilla Walking Safaris provides transportation, accommodation bookings, meals, Trip excursions and other services in cooperation with completely independent service providers.
Programs & Packages are subject to availability and not guaranteed until confirmed. Some Hotel we work with have limited availability therefore its recommended to make reservations well in advance of your planned trip.
Should a client want to change or adjust on the program booked, Gorilla Walking safaris Ltd is happy to make the preferred adjustment where practicable and possible and confirm accordingly? Any Costs accrued due to the said changes shall be met by the client.
Gorilla Walking safaris reserves the right to change or re-adjust the itinerary program should there be need to. Any changes to the itinerary/Program will be communicated to the client as soon as possible for approval.
- The Prices
All Prices quoted for the Particular safaris are as per the itinerary with Inclusives and Exclusives well mentioned unless stated otherwise::
The Program Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed at booking time.
- Handling Of The Tour.
PHOTOGRAPHY DURING TRAVEL. Gorilla Walking Safaris reserves the right to take photographs and video during the operation of any program or part thereof and to use them for promotional purposes during the program and thereafter. By Booking with Gorilla Walking Safaris Ltd, guests agree to allow their images to be used in such photographs and video. Should there be guests who prefer that their images not be used are asked to identify themselves
It’s an absolute privilege to see animals in their natural habitat, we cannot guarantee wildlife or game viewing at particular times or destination. Maximum caution is required when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
Gorilla Walking Safaris Ltd reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available We may substitute the next best quality hotel or suggest another accommodation while extra charges may apply at this.
Gorilla Walking Safaris Ltd makes an extra effort to ensure that vehicles are provided in a roadworthy condition however no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
Gorilla Walking Safari’s Guide/Driver(s) are the only person(s) allowed to drive Company vehicles. Decisions made by The driver guides on matters such as the route taken is final.
- Safari Booking Payments
The Agreed Program to underatake will be booked and confirmed only upon receipt of a 30% deposit rate. For Gorilla & Chimpanzee permits, a full advance payment of the permit fee is required in order to make the reservation.
The Balance will always be due no later than 30 days prior to start of Safari, unless agreed otherwise in Writing
All Bookings made within 30 days before arrival must be paid in full at the time of confirmation.
In Instances that the payment is not received in accordance with the above agreement, Gorilla Walking Safaris Ltd reserves the right to cancel the booking.
All Payments can be made by Bank transfer(TT), VISA credit card or cash, before the start of the safari. Note that payments by VISA credit card attract a 4% service charge(Payable by the client). Credit card transactions must be made at least two months prior to the start of your safari.
- Booking Cancellations and Refunds
All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Gorilla Walking Safaris Ltd.
The following cancellation charges apply to the basic program rate:
60 Days prior to Arrival 10% of Program Price
59 – 32 Days prior to Arrival 25% of Program Price
31 – 8 Days prior to Arrival 50% of program Rate
7 – 3 Days prior To Arrival 75% of program Rate
48 hours or Less prior to arrival 100% Charge
Gorilla Walking Safaris reserves the right to deduct all expenses incurred from money paid.
Gorilla permits and chimpanzee Permits are 100% non-refundable.
No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
Gorilla Walking safaris Ltd shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
Gorilla Walking Safaris Ltd cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
Health is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before traveling. Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda.
We Appreciate You for Taking Time To Read these terms & Conditions
Should You have any questions in regards to the above, please do not hesitate to contact us! Your comfort and safety are our absolute priority.